Product rule parameters:

Product Description

Description:

• Can be installed on the foundation or on the ground


• Mounting surface should be pre-buried with 4 M12 stainless steel bolts, with threads exposed to the ground measuring 47-53mm


• Installation surface should be cement hardened, with a minimum hardened area of 900mmX600mm for single pile


• Cement hardening installation surface needs to be leveled to ensure a level installation surface


• Installation of M12 nuts for the anchor bolts requires the use of stainless steel nuts

Company name: Hefei JOJO Fast Charge Technology Co.,Ltd.

Project Case:

Certificate:

Customer Service

At Hefei JOJO Fast Charge Technology Co., Ltd., we prioritize customer satisfaction. Our dedicated team of professionals is ready to provide you with expert product advice and assist you in making the right purchase decisions. You can expect a prompt response to your emails within 24 hours on working days. Our online customer service is available in English and Japanese, ensuring seamless communication. Whether you need assistance or have any queries, feel free to reach out to us via email anytime. Rest assured, every customer receives personalized one-on-one service.

Storage and Transportation of Equipment

We understand the importance of proper storage and transportation of our equipment to ensure its safe delivery to you. During transportation, we take necessary measures to secure the packaging and minimize any potential damage caused by vibration or bumps. However, upon receiving the equipment, it is advisable to carefully inspect the outer packaging for any signs of damage. In case of transportation damage, please contact both the transportation party and Hefei JOJO Fast Charge Technology Co., Ltd. to resolve the issue promptly.

When you open the box, it is essential to verify whether the contents match the provided packing list. This step ensures that you have received all the expected components and nothing is missing.

For proper storage, we recommend keeping the packed equipment in a room with a relative humidity of 80% or less and an ambient air temperature ranging from -10ºC to +40ºC. The storage area should be dry, clean, well-ventilated, and free from any harmful gases. It is strictly prohibited to store the equipment with corrosive substances.

FAQ

Q1: Are you a factory or trading company?

A: We are a professional manufacturer of new and sustainable energy applications.

Q2: What is the warranty?

A: Our products come with a 12-month warranty. During this period, we provide technical support and replace any new parts for free. Customers are responsible for the delivery charges.

Q3: What are your payment terms?

A: We accept T/T (bank transfer) for payment. A 50% deposit is required before delivery, and the remaining 50% must be paid before the products are shipped. We will provide you with photos of the products and packages for your approval before you make the final payment.

Q4: What are your terms of trade?

A: We offer various terms of trade, including EXW, FOB, CFR, CIF, DAP, DDU, and DDP.

Q5: How long is your delivery time?

A: Generally, it will take 3 to 7 working days to deliver your order after receiving the advance payment. The specific delivery time depends on the items and the quantity of your order.

Q6: Can you produce products based on samples or technical drawings?

A: Yes, we can produce products according to your samples or technical drawings. We have the capability to build molds and fixtures.

Q7: What is your sample policy?

A: If we have ready parts in stock, we can supply samples. However, customers need to cover the sample cost and courier charges.

Q8: Do you test all your goods before delivery?

A: Yes, we perform a 100% test on all our goods before they are delivered.